FAQs

SHIPPING

How long will it take my order to ship?

In the U.S: order by December 15 to ensure arrival by December 23.

Internationally: orders placed by December 9 should arrive in time. However, due to possible delays at customs we cannot guarantee arrival by Christmas.

Your items will be shipped within 2-3 days of purchase or sooner. Packages typically arrive within 4-5 days for domestic orders and 7-11 days for international orders. Unfortunately, we can't offer tracking on international orders, but domestic customers will receive a tracking number by default.

Can I request special shipping arrangements?

Of course! If you would like to add insurance or something faster than USPS First Class, please contact us prior to placing your order.

How do you package your products?

Prints 11x14 and larger are wrapped in a protective layer of kraft paper and rolled in a sturdy tube. Smaller items are shipped flat between protective layers of corrugated cardboard.

My order arrived damaged! What should I do?

In the rare case that a package gets damaged in transit, please email a photo to arsenalhandicraft@gmail.com and we'll send you a replacement free of charge. If we aren't able to provide a replacement, we'll issue you a refund.

RETURNS

Do you accept returns and exchanges?

If you're unhappy with your order, please contact us within 14 days of purchase. We'll either exchange or refund your purchase, minus the shipping costs, as soon as we receive the items back from you and as long as they're in unused/unopened condition.

There's something wrong with my order! Can you help?

If we made a mistake, we'll exchange or refund your order including shipping and return shipping costs.

PAYMENT

Which methods of payment do you accept?

Customers can purchase items using their PayPal account. If you do not have a Paypal account or would prefer to pay by card, we accept debit or credit card payments through Stripe. If you don't want to use either of these, please cotact us and we will do our best to work out an alternative form of payment. Payment in full is required prior to shipping out any items.

CUSTOM WORK & LICENSING

Can I commission you for design, illustration or hand lettering?

Absolutely! Feel free to contact us with any inquiries.

Can I license your artwork for use elsewhere?

Yes, we've done this in the past. Please contact us regarding the image you'd like to use.

WHOLESALE

I'm interested in becoming a wholesale partner.

Our wholesale page has all the info you'll need to become a stockist.

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